3/5/16 3/5/16

1 Works, 2 Chat

How many times have you stood in a business and watched one person work their fanny off (as my mother would say) while two other employees stand there chatting? And while this is happening, you're waiting.

1/28/16 1/28/16

Branding, Wearing Logos, and Getting Sweaty

Does it matter if your workout has a name? Or is the name superfluous?

1/23/16 1/23/16

Coffee, Wifi, and Seeing the Person Behind the Customer

Seeing the person behind the customer, and understanding potential pain points.

12/3/15 12/3/15

The Power of a Simple Greeting

Every single one of us wants to feel appreciated just for being us, before we are anyone or anything else to anybody.

11/1/15 11/1/15

Switching Gyms

Businesses have customers, and sometimes customers move on.

9/2/15 9/2/15

$75 Sweatshirts

Are you selling an experience worth the money, and earning trust and repeat business? Or are you just taking the cash and moving onto the next customer?

8/29/15 8/29/15

One Great Way to Deal with Difficult People

Because once you start looking for the good in people, you give them the chance to show you even more of it.

5/21/15 5/21/15

Is the Fitness Landscape Changing Again?

What do you think? Is the group class model enough anymore? Or do you find yourself jonesing for something different?

1/21/15 1/21/15

Avon Calling

Mom was just a woman in her 40's with blue eyes, a big smile, and an even bigger heart — and every front door would open. People know good people when they see them.

12/21/14 12/21/14

Begging With Baby

It was hard to tell if the baby was real. But the lesson sure was.

12/3/14 12/3/14

My $200 Lesson

It's easy to spend a lot of time talking and thinking, harder to spend a lot of time producing and shipping.

12/2/14 12/2/14

First, You Must Decide It Matters

If this thing you're doing doesn't matter to you, progress is doing to be slow, if it shows at all. So, first you must decide it matters.

9/30/14 9/30/14

Would You Work Out at a Dirty Gym?

One of the measures of value in a gym is cleanliness. (One, not #1 or the only.) And some people don't mind working out in a dirty place, but a lot of people (especially women) do.

9/25/14 9/25/14

Can a Trainer Work Out With the Class?

This question never dies. It pops up in CrossFit circles, even now, in various places around the internet."What's your opinion on trainers working out with the class? Like coaching and then jumping in with the class?"Seriously? We are still asking this question?